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+44 (0)1768 721 210

Sales Consultant

Wilderness England and Wilderness Scotland

Our sales team needs you

Join our dynamic sales team at Wilderness England and Wilderness Scotland. As a sales consultant, you’ll play a pivotal role in crafting unforgettable adventure experiences for our clients across the stunning landscapes of the UK. Your knowledge of the entire United Kingdom, passion for outdoor exploration, and exceptional sales skills will be the driving force behind connecting adventurers with their dream holidays in England, Scotland and beyond.

In Brief:

  • Role – Sales Consultant
  • Location – Aviemore for the initial training period (3 weeks), then open to hybrid working within England or Scotland offices
  • Type – Full time, permanent
  • Office Time – 95% In the field – 5%
  • Salary – From £22,000 per annum, dependent on experience
  • Apply by the 24th September 2023

Diversity, Equity, and Inclusion

At Wilderness England and our affiliated businesses, we are dedicated to fostering diversity through inclusive principles. We are actively working towards enhancing the diversity of our teams and strongly believe in the enrichment that comes from a broad spectrum of life experiences, backgrounds, and cultures within our workplace.

We wholeheartedly welcome and encourage applications from candidates with diverse backgrounds. We are committed to considering all applicants without regard to age, race, religion, gender identity, sexual orientation, health conditions, disabilities, or any other personal characteristics.

What we're looking for

  • Proven Sales Experience: Ideally in the travel or tourism sector, showcasing your ability to drive revenue through effective sales strategies.
  • Sales Target Achievement and Self-Motivation: A track record of consistently meeting and surpassing challenging sales targets. Self-driven and motivated to achieve sales goals.
  • Versatility in Sales and Product Knowledge: Comfortable selling both pre-packaged and customised adventure travel products, adapting to clients’ diverse needs. A thorough understanding of the company’s products and industry trends, an in-depth knowledge of the UK, and the ability to confidently describe Wilderness products.
  • Excellent Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and colleagues. A high degree of proficiency in copywriting and editing to create compelling sales materials and communicate with clients. Comfortable and confident talking on the phone and via live chat.
  • Customer-Centric Approach: A genuine commitment to providing outstanding customer service and building lasting client relationships.
  • Agility, Accuracy and Attention to Detail: Demonstrated ability to work swiftly while maintaining precision in tasks and decisions. A keen eye for detail, coupled with solid numeracy and administrative skills, ensuring seamless sales processes.
  • Problem-Solving Abilities: Capability to identify challenges and find creative solutions to overcome them.
  • Time Management, Adaptability and Flexibility: Effective time management skills to prioritise tasks and meet deadlines. Ability to adapt to changing customer needs, market conditions and logistical issues. A willingness to change and adapt to situations and working flexible hours when necessary.
  • Team Collaboration and Continuous Learning: Willingness to work collaboratively with colleagues. An open mind to give and receive feedback. Eager to undertake continuous professional and personal development through training to stay updated on industry developments, improve sales techniques and offer outstanding customer service.
  • Tech Proficiency: Familiarity with relevant sales software, cloud-based CRM systems such as Salesforce, and digital tools like Google Apps and Mac applications
  • Sustainability Commitment: A strong dedication to sustainability, coupled with a passion for preserving wild places and protecting the environment.

Your responsibilities will include

  • Timely Client Engagement: Promptly responding to written and telephone client inquiries, providing informative and engaging responses.
  • Conversion Expertise: Adhering to established sales processes to effectively convert client inquiries into confirmed bookings, maximising sales opportunities.
  • Client-Centric Approach: Listening attentively to clients, understanding their preferences and desires, and tailoring trip recommendations to best meet their needs and expectations.
  • Booking Processing: Efficiently processing new bookings, ensuring all necessary details and documentation are accurately recorded.
  • CRM Management: Maintaining an up-to-date and accurate client database within the CRM system, recording client interactions, preferences, and important information for future reference.
  • Document Compilation: Compiling comprehensive client travel documentation, including itineraries, route notes, and any other relevant materials, to ensure a seamless travel experience for clients.

How to Apply

We’re genuinely excited to receive your application, and at the same time, we’re committed to evaluating all applications fairly and equally using consistent criteria. To facilitate this, please adhere to the application process outlined below.

Please send us a blind CV that doesn’t contain any identifying characteristics and a 1 page cover letter detailing the following:

  1. The role you are applying for
  2. The relevant experience you can bring to this role, emphasising how you would manage multiple tasks
  3. How your prior experience will enhance the performance of our Sales Team
  4. In 100 words or less, describe an active day exploring somewhere in the UK from start to finish, featuring any activity and any location you like

To discuss the position, please call 01768 721 210 and ask to speak to Rachael. Please email a PDF copy of your application to [email protected]. The closing date for applications is 24th September 2023. First-round interviews will be conducted remotely, with 2nd round interviews in person, likely the week beginning the 2nd of October. The anticipated start date is November 2023.

All applications will be auto-acknowledged upon receipt and then will be manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

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