The team were very responsive to any queries we had - we are in Aus but they were still available by phone to get info directly.
Our guide, Nichola, was very flexible, giving us options, liaised well with everyone and did a great job communicating. She knew her walks in the Lakes District and made sure we did something that was challenging but doable - very rewarding. My highlight was the Haystacks Walk!!!!! A great feeling of achievement and spectacular views, the quintessential Lakes District walk.
Accommodation & Food
Seatoller House a gem. At 400 years old it is a wonderful example of living history that we do not experience in Australia and amazing to be able to stay there. Despite its age it still it offered us large, well appointed rooms with modern ensuite and comfy beds. Lovely atmosphere with small groups staying. Hotel in Banburgh was very good and great location in middle of town and Banburgh was an interesting place to stay as well with things to see there. But room was very small - absolutely nowhere to put our luggage.
Nichola was a great guide, an adult working with fellow adults. She was flexible and communicated well. She worked hard to make sure we could make the most of every opportunity on the itinerary. We definitely benefited from Nichola's local knowledge of each walk, giving us options and combinations of choices as we went along, depending on conditions. It's not easy catering for the diverse abilities and requirements in any given group and she managed it really well. It reduces friction and just makes things easy. Plus Nichola is a great driver (and reverser) very important on those tiny lanes you call roads.
The Bottom Line
This was my fourth Wilderness experience and would go again. Great recipe of small group, experienced guide with local knowledge and great accommodation with quality food. Decent sized van with plenty of space and a good driver made the transfers and daily trips very comfy and stress free.